FREQUENTLY ASKED QUESTIONS
1. General Questions
1.1. What is the platform?
Materiarch is an online platform offering a library of pre-configured PBR materials for architectural visualization, making realistic renderings easier to create.
1.2. What are the benefits of using the platform?
You save time and improve quality by accessing ready-to-use materials, optimizing your workflow and boosting productivity.
1.2. What are the benefits of using the platform?
Currently, materials are primarily compatible with Enscape and other software supporting similar PBR files, with plans to expand compatibility.
2. Using the Materials
2.1. What types of materials are available?
The library includes woods, stones, metals, fabrics, special surfaces, and more.
2.2. Can I use the materials for commercial purposes?
Yes, materials can be used in commercial projects according to the license terms.
2.3. How can I integrate the materials into my projects?
Materials are provided as ready-to-import files for compatible software, enabling immediate application.
2.4. What is the license for the materials?
The license allows use in personal and commercial projects but prohibits file redistribution.
2.5. What is a .matpkg file?
It is a ready-to-use material package specially configured for compatible software like Enscape.
2.6. How do I install a .matpkg file?
Simply import the file directly into compatible software, such as Enscape, following the provided instructions.
2.7. Do I need to have Enscape installed to use a .matpkg material?
Yes, to open and apply .matpkg files, Enscape software must be installed.
3. Subscription, Payment and Plans
3.1. How does the subscription work?
You can choose between monthly, annual, or lifetime plans with full access to the library and updates.
3.2. Can I cancel my subscription?
Yes, you can cancel anytime, respecting the contracted period.
3.3. What payment methods are accepted?
We accept credit cards, debit cards, and other digital payment methods available on the platform.
3.4. What subscription plans are available?
We offer monthly, annual, and lifetime plans to meet different needs.
3.5. What is the difference between the plans?
Plans differ in access duration and price, but all provide full library access.
3.6. What are the download limits?
Limits vary by plan and are detailed on the subscription page.
3.7. Can I share my subscription with other users?
No, subscriptions are personal and non-transferable to ensure user security.
3.8. How do I upgrade my subscription plan?
You can upgrade directly through your user panel on the platform.
3.9. Can I get a refund if I’m not satisfied with the subscription?
Refunds are evaluated case by case according to our satisfaction policy.
4. Support
4.1. Does the platform offer technical support?
Yes, we provide support via email, video tutorials, and FAQs to assist users.
4.2. How can I contact support?
You can send your questions and requests via the support email available on the platform.
5. Other Questions
5.1. How do I manage my user account?
Through the control panel on the platform, where you can update your data, plans, and preferences.
5.2. Can I request specific materials?
Yes, we welcome suggestions to expand the library based on user demand.
5.3. Does the platform offer regular updates?
Yes, we regularly add new materials and features.
5.4. How do I manage my subscription?
In your user panel, you can renew, cancel, or upgrade your plan.
5.5. Can I share .matpkg files with other users?
No, file redistribution is prohibited to protect copyright.